While some employees have returned to the office, many are still working from home at least a few days a week.

Continuing remote work can also mean ongoing internet connectivity issues for the region’s more than 2 million Comcast customers, as well as customers of Verizon and other carriers.

In 2021, the first full year of the pandemic, Comcast customers used their home WiFi on nearly one billion devices nationwide, Comcast spokesman Joel Shadle said. This represents 12 times more connected devices than in 2018, before the pandemic. With more devices connecting to networks, it’s no surprise that some people have seen – and are still seeing – slower internet speeds.

If home WiFi issues are still interrupting your Zoom calls and forcing device restarts at noon nearly three years into the pandemic, here’s some expert advice from Comcast on how to fix the problem. without having to call customer service. These tips are equally applicable whether you have Comcast, Verizon, or another Internet provider.

Check the location of your router and modem

If your router and modem, or a gateway (the Comcast combination of a router and modem in a single device that provides the most advanced Wi-Fi 6E connection) is in the basement, in a closet, or on a shelf, instead move it somewhere near the center of your house or apartment and on a raised surface.

“Location, location, location isn’t just a real estate phrase,” Shadle said. This also applies to where you place your router and modem.

The company uses a metaphor: Think of the router and modem as a lamp – light (or signal) is less abundant if it’s hidden behind other objects.

Avoid placing the device near a window for the same reason, as some of the signal will be wasted outdoors, unless the outdoor space is a patio or porch where you want coverage.

If the outlet you need to plug the router and modem into is not in an ideal location, contact your Internet Service Provider for alternate locations. If you live in an apartment, of course, check with your landlord before changing outlets.

Restart regularly

You probably know the age-old wisdom about what to do when technology isn’t working properly: turn it off and on again.

But this sage advice doesn’t just apply when an appliance is down.

Make a habit of occasionally unplugging your router from the wall, giving it a minute, then plugging it back in. This can force software updates, which sometimes don’t happen automatically.

Monitor connected devices

If your ISP has an app, use it to see which devices are using Wi-Fi at any given time. Pause the devices you don’t want to use right now.

If you’re about to join an important work meeting, for example, it might help to temporarily disconnect your child’s gaming device from the network, Shadle said. You don’t want it suddenly installing updates and slowing down your in-meeting connection.

Tighten the cables

Don’t overlook the physical connections on the router and modem.

“A loose cable connection to your gateway can cause all sorts of problems, sapping your device’s speed, and in some cases, causing issues that can affect your entire block,” Comcast wrote on its website, recommending users to ensure cables are “finger tight.”

Consider WiFi extenders

If your Wi-Fi connection does not improve with these tips, if you have dead spots in your home, or if your home office needs to be away from the router and modem, Wi-Fi extenders, which plug into a ordinary wall outlet, may be worth the investment. .

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