Part of Security Assistance Command’s support to partners and allies goes beyond simply facilitating military sales to other nations. This may also include the repair and return of parts and systems of foreign military sale items.
Kelly Gibson, head of the Commercial Repair and Return Branch in New Cumberland, Pennsylvania, oversees this important program. She is also the fourth quarter Fiscal 2022 employee for USASAC.
Gibson manages two five-year, indefinite-quantity delivery contracts worth $199 million. She is leading efforts to re-competitive and award a new $499 million base contract for 2023-2028 repairs of items in Foreign Military Sales.
Once a contract has been awarded, Gibson oversees all CRR repair support, from developing all procurement requirements to returning complete repair parts to partner countries. It also monitors the performance of suppliers to ensure that they meet contractual standards.
“Kelly is so deserving of this award because of her contributions to the business, few people could have realized what she has, and because she is a truly likeable professional who bends over backwards to help our partners. USASAC is fortunate to have an employee of her caliber,” said Ann Scott, manager of USASAC’s G4 Services and Products Division in New Cumberland.
For each contract, Gibson performs the essential accounting function of tracking and managing all repair costs to ensure costs do not exceed each contract’s authorized cap. Failure in this area violates the Anti-Disability Act and is a criminal offence.
Gibson handles more than 2,050 repairs per year, including approximately 1,700 repairs open at the end of 2022. Her complex and important tasks require her to have the business acumen and corporate perspective needed to build trusting relationships. working with key stakeholders in the Army Security Assistance business.
Another reason Gibson is recognized as the employee of the fourth quarter is its persistent efforts to obtain approval and implementation of a new 4% program support charge for the ASAE CRR program.
Prior to Gibson’s management of the CRR program, it provided an above-standard level of support to USASAC partner nations free of charge. This resulted in a lack of resources to support the CRR program and a violation of the security assistance policy. The PSC provided the program with a flow of resources and allowed it to continue to operate on behalf of our foreign military business partners.
To gain PSC approval, Gibson worked tirelessly for more than three years with USASAC and Department of Defense-level agencies to explain why this charge was necessary. In 2022, the PSC was
officially approved, which currently concerns 35 partner countries and 111 cases of FMS in the CRR programme.
To date, 32 of the 34 partners using the CRR program have agreed to the PSC and continue to receive commercial support. Their agreement is due in large part to Gibson’s work to improve program performance, keep ASEA and our partners informed of progress toward support load, and ensure that all stakeholders understand their responsibilities regarding implementation. of the PSC.
She also proactively realized that this program would need real and continuous improvements to ensure its success. As a result, it continues to implement numerous CRR business and process improvements. These initiatives have cut repair times in half, eliminating unnecessary actions by our partner nations, regional operations teams and contracting agencies. Many of his efforts have shortened repair times by literally hundreds of days in many cases. His efforts have also added transparency to the program and built trust and competence between our partner countries and national case managers. All of this has ensured proactive and efficient follow-up and management of repairs.
While pursuing approval of commercial repair and return program support fees. “Gibson also handled a heavy workload with gusto, which grew from 834 repairs in 2019 to 1,705 in August 2022,” Scott said.
Gibson and his team have implemented many other process improvements that save hours across the company and effectively utilize our partners’ limited Foreign Military Sales funding. Among the most significant results of these initiatives is a reduction in the average repair time from 980 days to 518 days. This is well below the ASAE standard of 557 days per repair and a major improvement across the company.