Despite economic headwinds and layoffs in other areas, most retail and hospitality CISOs plan to hire staff in 2023, according to a new report.

VIENNA, Virginia., January 25, 2023 /PRNewswire/ — Information security teams have always had to do more with less, but 2023 could be the year they can do more with more. Following a three-year trend, 70% of CISOs expect their budgets to increase again this year, while 60% also expect more FTEs, according to the CISO Benchmark Report released today by the Retail & Hospitality Information Sharing and Analysis Center (RH-ISAC).

The annual report surveys cybersecurity leaders from consumer-facing industries to assess data on budgets, personnel and organizational priorities.

The increase in budget and personnel reflects the growth of cybersecurity as a critical part of business operations in many organizations. This year, business interruption emerged as one of the top 10 risks (#7) organizations currently face, up seven spots from #14 in 2021. Similarly, 50% of CISOs now have business continuity/disaster recovery as part of their core responsibilities, an increase of 11 percentage points since last year.

Surprisingly, although fraud in its many forms has a significant impact on the bottom line and continues to be a major risk for organizations, very few CISOs have fraud as part of their primary responsibilities, according to the report.

New this year is an additional benchmark report from HR-ISAC that surveys cybersecurity practitioners to understand the challenges and priorities of staff in performing day-to-day tasks.

Key information from the Practitioner Benchmark Report includes:

  • 83% perform more than one role, meaning employees have a valuable and diverse skill set in security operations (76%), threat intelligence (66%) and risk management (66%) )

  • 93% believe they have the skills to perform their job effectively

“The retail and hospitality industries are constantly evolving, and so are the cybersecurity challenges they face,” said Suzie Squier, President of HR-ISAC. “The HR-ISAC benchmark reports provide valuable insights and actionable insights for CISOs and other information security professionals to stay informed of trends and resource allocation across infosec teams.”
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Companies represented in the surveys include retail, restaurant, hospitality, travel and consumer packaged goods manufacturing companies, and reflect more than 718,000 total locations, 3.4 million employees in business and $2.3 trillion in annual sales.

The full reports are available to HR-ISAC members, and summary versions of each report can be downloaded:
CISO Benchmark Report
Practitioner Assessment Report

Media Contact
Annie Chambliss

About the Retail and Hospitality Information Sharing and Analysis Center (HR-ISAC)

The Retail & Hospitality Information Sharing and Analysis Center (RH-ISAC) is the trusted community for sharing industry-specific cybersecurity information and intelligence. The HR-ISAC connects information security teams at the strategic, operational and tactical levels to work together on issues and challenges, share practices and ideas and benchmark against each other – all with the aim of increase safety for consumers. industries through collaboration. RH-ISAC serves businesses including retailers, restaurants, hotels, gaming casinos, food retailers, consumer products, and other consumer-facing businesses. For more information, visit



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SOURCE Retail and Hospitality ISAC

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