Cloud services, software-as-a-service (SaaS) applications, and on-premises infrastructure connected by wired and wireless networks are now the backbone of modern businesses. To fully exploit the benefits of modern network architectures, network operations teams need a deep understanding of how these systems work. This visibility is essential if teams want to avoid downtime that leads to lost revenue.

To be successful, teams must increase their operational awareness and gain full visibility into the performance of internal networks and those managed by third parties. Even by making small advances in this IT area, teams can deliver significant business benefits and demonstrable return on investment (ROI).

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Figure 1: Following a maturity model enables IT teams to take actionable steps to extend their operational visibility

Elimination of redundant network monitoring software saves $1 million in costs

To move from basic visibility to proactive network operations, teams must achieve the following goals:

  • Establish unified contextual awareness of network inventory, alarms, events, faults, performance, flows, logs, and configurations for traditional network architectures.
  • Removing redundant toolsets and establishing a source of truth for collecting and correlating data across multi-vendor technologies.
  • Establish advanced capacity planning and insight into how bandwidth consumption affects user experiences.

Over the years, teams have invested in complex network monitoring capabilities that connect employees to a mix of enterprise applications, public cloud environments, and SaaS applications. The end result has been tool proliferation, costing businesses an average of $2.5 million a year. By following a maturity model that advances IT awareness in complex network architectures delivering mission-critical user experience, organizations can expect a 50% reduction in costs over three years, generating savings of more than 1 million bucks.

Avoiding downtime generates $2.5 million in revenue savings

To move from proactive operations to modern observability, teams must become aware of modern networking technologies like SD-WAN. However, gaining this visibility does not mean adding more tools to your environment. Today’s teams need tool providers that offer complementary functionality, so they can take their current monitoring processes and workflows and apply them to these complex, modern network technologies. This ensures teams don’t have to deploy, learn, and administer new tools. Plus, it means teams can more easily apply the operational expertise they already have to the software-defined networking space.

By following these steps, teams can uncover opportunities to avoid downtime. This downtime prevention can lead to improved network availability for critical business services, which can lead to revenue savings of up to $2.5 million over three years.

Achieve a 160% return on investment

The holy grail for network operations is moving from modern observability to experience-based network observability. Achieving these capabilities requires establishing advanced visibility into the network user experience.

Research shows that when following this maturity model to advance network monitoring capabilities, organizations typically invest around $2.6 million. These investments can generate business benefits of up to $6.8 million over three years, translating into a net present value (NPV) of $4.2 million and a return on investment of 160%.

As enterprises invest in network innovations to meet changing business needs, teams must make commensurate investments in tools to manage their modern environments. However, it is essential that these investments enable teams to establish unified visibility, including legacy and new technologies, and internally managed networks as well as those managed by external vendors. By leveraging these capabilities, teams can reduce downtime and costs.

Many business leaders still view IT as a cost center rather than a strategic partner. By delivering meaningful business results, including significant cost savings and ROI, IT teams can fundamentally and permanently change this perception.

To learn more, visit Broadcom.

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